Heather Merrick

Heather Merrick

Director of Customer Support
Airtime

Categories covered by Heather

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About this Speaker

Heather has 10+ years of experience in community roles for startups, including Stripe, Tumblr, and Airtime. As a customer support leader, her focus is on maintaining empathy with users at scale. She’s worked in Trust & Safety, as well, and is passionate about building safe and welcoming online communities. She lives in Seattle, where she’s currently learning to grow veggies in her yard.

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